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Warranty
Tachyon.ca products are covered by a six months warranty from
the date of purchase from Tachyon.ca. The warranty covers only defects in
workmanship and materials. It does not apply to products which have been
damaged due to unreasonable use or by intention nor does it cover
dissatisfaction with the product. This warranty does not cover those
products purchased from other individuals & resellers and is not
transferable.
Tachyon.ca’s warranty policy only covers products purchased directly from
Tachyon.ca. If you purchased the product from our website you will have
been given a purchase number with your confirmation email. Please quote this
number, along with your name and email address, in your dealings with us.
If you purchased the product from an authorized reseller, please contact
them for their warranty information.
(a) Tachyon.ca’s return policy covers only defective products. All sales
are final. Monetary refunds will not be issued for any reason.
(b) Tachyon Inc will only accept returns of defective product within six months of purchase, as stated in the warranty above.
(c) All products will be exchanged for new products, and not for monetary
returns.
(d) Before products
are exchanged or returned, customer must contact Tachyon.ca ,via email or
phone. Tachyon.ca will help troubleshoot the problem to avoid the unnecessary
returns. If it is determined that the
camera is defective, Tachyon.ca will authorize the return, in writing, via
email. Tachyon.ca may request sample
video clips to be sent to support@tachyoninc.com in order to ascertain the
problem/defect.
(e) Customer will pay for one-way shipping to Tachyon.ca There is no
need to use any express or overnight service. Tachyon.ca will pay the
shipping costs for the exchange product.
(f) Returns should be sent to: 401 E Corporate Drive, Ste 100 Lewisville TX, 75057 USA
Tachyon.ca shall only be liable for:
(a) the replacement of a defective product with a new product.
Tachyon.ca shall NOT be liable for:
(a) injury to persons, or damage to property or consequential losses arising
from the use of the product.
(b) a product that has been tampered with, altered, or been serviced by an
unauthorized agent.
(c) damage due to the use of mounting accessories that were not included
with the product or those not sold as optional accessories on our website.
(d) loss of video or still picture files for any reason.
In the event that goods are undelivered to recipient and are returned to Tachyon Inc by post, for any of, but not limited to, the following reasons:
a) the recipient entered his/her address on Tachyon’s order form incorrectly or incompletely,
b) the recipient refused the package,
c) the recipient did not pick up the package in a timely manner from his/her local post office, customs office, or any other location in which the package was being held,
the recipient will be responsible for covering the shipping costs needed to resend their goods to them.
The original shipping costs cannot be recovered by Tachyon Inc and will be considered payment for a service already rendered.
In the event that the recipient refuses to have the goods resent and the goods are still in like new condition, Tachyon Inc will not refund shipping costs and will charge a 15% restocking fee. |
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| FAQ |
Which light is best for taking helmet cam videos? |
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Tachyon's High-Dynamic Image Sensors grab good video under a wide range of lighting conditions. So taking video in all but very dark conditions will be quite acceptable.
But, of course, bright sunlight will always be the best! |
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What is
the best kind of memory card to use in my helmet cam? |
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Micro SDHC 4GB-32 GB. Always use Class 6 or higher.
A common 4GB card will record right around 1 hour.
To avoid problems with your camera, always use Class 6 or above cards.
Always be careful when buying memory cards.
Only buy from a reputable dealer,
as an active
counterfeit market exists for this type of product. |
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Why is the
sound not very good on my Micro recordings? |
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The microphone of the Tachyon
Micro and Micro HD is sealed inside its waterproof container to prevent water, dust
and dirt from entering the camera’s workings. This inevitably reduces
the quality of the audio in your recordings.
If you are in a safe and clean environment, you might want to consider leaving the back of your camera open so that you can grab more sound. But be warned; this will allow water and dirt to get inside your camera. Do not do this if you have any doubts. |
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Can I connect
the helmet camera to a tripod? |
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Yes, with the included mounts, you will find that you can connect to any standard tripod. |
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Are
Tachyon helmet cam videos YouTube compatible? |
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They certainly are. Tachyon videos, both SD and HD are perfect for uploading
to YouTube.
Always be sure to tag your videos with "Tachyon" and the name of your camera. This will help other Tachyon users to find and watch what you have done.
See how you can make your YouTube videos load faster: |
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How can I
mix together a cool video with my recordings from my helmet cams? |
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There are numerous digital movie
editors that you can use to make professional-looking videos. Windows
and Macintosh systems both come with free video editors, but there
are others available for purchase. These are all quite capable of
producing professional-looking finished results.
Note: Final Cut Pro needs a workaround to use our files. See Rec Tips. |
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Can I use
Tachyon helmet cams as a webcam? |
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No. To avoid complicated installation
procedures the Tachyon.cameras can not be used as a webcam. And besides,
they are designed for action, not for sitting on your desk! |
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Will the
Tachyon helmet cams work in the cold and snow? |
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Tachyon.cameras will work in
reasonably cold weather and snowy conditions. But always remember
that batteries drain faster in the cold than they do in warm temperatures.
So for Micro and Micro HD owners, please use the recommended Energizer e2 Lithium/Ultimate Lithium
Batteries for longer battery life.
It is also a good idea
when not recording, to keep your camera under your coat and next
to your body. |
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What are the Tachyon.cameras' operating temperature ranges? |
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The operating temperature range for the Tachyon.cameras is from 15 to 125 Degrees Fahrenheit, or about -20 to +50 Centigrade. But try not to keep it too long near either of these extremes. |
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How long
can I keep my Micro helmet camera under water? |
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For up to 30 minutes to a depth
of 100 Feet (or 30.5 Meters) for the Micro and the Micro HD, when using (with the Dive Lock Switch)
At shallower depths you can stay longer,
but to be on the safe side try not to keep your camera underwater
for more much longer than 30 minutes.
If you have been using your camera in salt water, be sure to wash it off with fresh water after use.
This will help to prevent salt water residue from rusting the metal
pieces on the camera.
Do not immerse your OPS cameras in the water. They are not waterproof. |
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Video
Shooting Tips |
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For the best color, try to shoot in the best light possible.
In
action situations you will often encounter a lot of vibration. So
it is a good thing to remember that your body makes a great shock absorber.
Mounting your camera on your helmet, shoulder, or waist will give
you a smoother video than if you mount it directly to whatever it is
you are riding.
Be
sure to use a fast Micro SDHC card. A Class 6 card should
do the job very well.
Make sure your lens and Impact Armor is clean, especially if shooting in a muddy or dusty environment. |
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Why are the Micro's buttons so hard to
press? |
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We’ve found that if we made
the buttons too easy to press, they would occasionally be triggered
when engaging in extreme activities. And when the Micro was tested
deep under water, the water pressure would cause the buttons to jam.
We
feel that the current setting gives the best compromise between ease
of use and unintentional triggering and jamming. |
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Will
I have any problem if I leave my batteries in the Micro helmet camera? |
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As with most electronic products,
it is better if you take the batteries out if you don’t plan on using
them. Leaking or expanding batteries could cause damage to your connections,
or even become jammed inside your camera.
It is also a good idea
to remove the batteries from the cartridge and the cartridge from
the camera and leave the back door open. This will relieve pressure
on the springs, contacts, and rubber seal. If you do leave the back
door open, it is probably a good idea to keep the camera in a Ziploc
bag, to prevent dust or dirt from getting inside. |
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I don’t have an SD card slot
on my computer. How can I open my files? |
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Some computers do not have SD
card ports, so you will either need to connect your camera to your
computer with the included USB cable or you may purchase a card reader
that will attach to your computer.
On Macintosh computers you will
not be able to use iMovies to directly open your video files from
your camera, so you will need too copy your files to your computer
first. |
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What are Frames
Per Second (FPS) and how do they relate to video quality? |
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Although the human eye can generally
see around 24 frames per second of video, Tachyon.cameras record
at 30 FPS in all modes. We have optimized these
settings to give you the best recordings, while minimizing battery
use and memory size. |
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Why does my camera
sometimes split a long recording into several files? |
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If your saved video file is
too large, you may have trouble playing it back. So for that reason
we limit our video files to 30 minutes.
But don’t worry; after 30 minutes, your camera will begin recording
a new file automatically. There is no need for you to do anything. |
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Why has my camera
stopped recording when there is nothing wrong with it? |
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Either your batteries are empty,
or your memory card is full.
If it is the batteries, installing fresh batteries into your Micro camera, or recharging your OPS camera will take care of this problem.
If your memory card is full, moving
your video files off of your memory card and on to your computer
will get you up and recording again. |
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Micro and Micro HD Switch Positions |
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For taking Video, the left switch should be in the Video position and the right switch should be in the Unlocked position. |
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For taking Photos, the left switch should be in the Photo position and the right switch should be in the Unlocked position. |
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To lock your Micro so that pressure on your START/STOP button will not inadvertently turn it off, slide the switch on the right to the Lock position.
This is especially useful when diving to prevent the high water pressure from shutting off the camera. |
