Warranty
Tachyon.ca products are covered by a six month limited warranty from
the date of purchase from Tachyon.ca The warranty covers only defects in
workmanship and materials. It does not apply to products which have been
damaged due to unreasonable use or by intention nor does it cover
dissatisfaction with the product. This warranty does not cover those
products purchased from other individuals & resellers and is not
transferable.
Tachyon.ca’s warranty policy only covers products purchased directly from
Tachyon.ca. If you purchased the product from our website you will have
been given a purchase number with your confirmation email. Please quote this
number, along with your name and email address, in your dealings with us.
(a) Tachyon.ca will only accept returns of defective product within six months of purchase, as stated in warranty above.
(b) All defective product will be exchanged for new products, and not for monetary returns. Monetary returns will not be issued for any reason.
(c) Tachyon.ca may request sample video clips to be sent to us in order to ascertain the problem/defect.
(d) Customer will pay for one-way shipping to Tachyon.ca. There is no need to use any express or overnight service. Tachyon XC CA will pay the shipping costs for the exchange product.
Tachyon.ca shall only be liable for:
(a) the replacement of a defective product with a new product.
Tachyon.ca shall NOT be liable for:
(a) injury to persons, or damage to property or consequential losses arising
from the use of the product.
(b) a product that has been tampered with, altered, or been serviced by an
unauthorized agent.
(c) damage due to the use of mounting accessories that were not included
with the product or those not sold as optional accessories on our website.
(d) loss of video or still picture files for any reason.
In the event that goods are undelivered to recipient and are returned to Tachyon.ca by post, for any of, but not limited to, the following reasons:
a) the recipient entered his/her address on Tachyon’s order form incorrectly or incompletely,
b) the recipient refused the package,
c) the recipient did not pick up the package in a timely manner from his/her local post office, customs office, or any other location in which the package was being held,
the recipient will be responsible for covering the shipping costs needed to resend their goods to them.
The original shipping costs cannot be recovered by Tachyon Inc and will be considered payment for a service already rendered.
In the event that the recipient refuses to have the goods resent and the goods are still in like new condition, Tachyon.ca will not refund shipping costs and will charge a 15% restocking fee. |
